Terms & Conditions
Before you use this site, please, read carefully the operating conditions as outlined below. By using this site, you signify your agreement to these conditions. In case you DO NOT agree with these conditions, please, do not use the online store Body-shine.com. BGS Vitalis d.o.o. reserves a right to change the terms on the body-shine.comat any time. All changes are binding for buyers so it is advisable to regularly check the
About US – Online Store
Body-shine.com is an online store managed by BGS Vitalis d.o.o.
MAKING A PURCHASE
Making a purchase is simple. Please browse our store and add any items that you wish to buy into the cart, when you have finished your selection, click on ‘checkout’ and you will be asked for a few details that we need to be able to complete your order.
We accept credit or debit card payment, or PayPal.
We accept major credit and debit cards.
When confirmation of order is received, this is to indicate that Body-shine.com have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Please make sure that your confirmation e-mail address is correct. Make a note of your order number as it is required if you wish to contact us in anyway about it.
All prices on the Body-shine.comare stated in Euro and include VAT. Product prices are those valid at the date that body-shine.com confirms the order. Prices may be changed without prior notice.
BGS Vitalis d.o.o. is liable for payment of VAT.
Information about a concluded contract or placed order is saved at the body-shine.com. It is attainable in the User Account of the individual user (through the website) or in the data base of the company BGS Vitalis (personal access or inquiry over the phone). The contract can be concluded in English language. The contract can be concluded or the order placed by phone, e-mail or through the website (web store). Order modifications can be sent by e-mail or communicated over the phone.
Purchase Steps – Conclusion of Contract
Product Choice – Order Placement
A user adds desired products into the cart, fills in the checkout form and places an order. The order is placed in a queue, whereas the buyer receives a copy of the order in his or her mailbox. The buyer can cancel the order via e-mail in two hours after it has been placed. The order is saved in “Archive” on the supplier’s server. The user can view the column “Log In”.
Order Confirmed – Contract Concluded
The supplier views the order in 48 hours, checks whether products are in stock and confirms or refuses the order. In case the price has been changed during the order processing, the supplier binds itself to try to offer the lowest price or find a solution that would be mutually pleasing. The supplier reserves the right to contact a user through his or her phone number. If the order is confirmed with a notification “in process”, the contract between the supplier and the user is irrevocably concluded. The contract shall not be concluded if the order is refused. Within the stated term, the supplier will ship the ordered goods and the original invoice.
We download orders every morning and try to pack them that day for despatch at 4pm.
All orders are subject to satisfactory credit approval.
The online store body-shine.com will do its best to deliver the ordered goods in stated terms. After the order was placed, the registered customer receives a confirmation, which includes confirmation of ordered products and the total price. The order confirmation also includes our e-mail adress for customer support, to which you can turn to if you have any questions or remarks regarding your order. If the order includes discontinued products, we will try to agree with you upon a proper delivery time. BGS Vitalis can reject an order before it issues a notification “order in process”, if it establishes that that the order cannot be carried out under the conditions referred to above.
SHIPPING AND HANDLING
All European Countries are charged shipping and handling at cost and depends on the weight of the order, which is calculated on our webshop before the order is confirmed and payment taken.
CREDIT CARD SECURITY
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach the credit card processing company. They are not held in clear text on any web site.
If you need to reach us, please e-mail us on firstname.lastname@example.org. We try to respond to e-mails within 48 hours.
Body-shine.com do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
During the first 2 hours after the order input, the registered customer can cancel his or her order. Once this time limit has been passed, the order can be cancelled only over the phone.
If an item is not in stock, your order will be held back until we have stock. If an item is going to take a long time, we will send out the rest of your order and can either refund or send the out of stock item as and when it is in stock.
If an item is marked as out of stock on our website, then it is out of stock and we cannot send it. The website is updated as soon as items are back in stock, so please be patient! Ordering an item which is out of stock will delay your order.
Your rights to return goods are protected under the EU Distance Selling Directive.
You have the right to cancel your order for any item purchased and claim a full refund. If you are not completely satisfied with your purchase, simply return the product to us for a full refund, less shipping and handling charges. To cancel your order, you must notify us within fourteen (14) working days following the day of delivery. The goods must be returned in an unused and re-saleable condition. Products cannot be returned if the security seal has been broken.
To obtain a return authorisation number (RMA) for refunds, please email email@example.com this is required before you ship any product back to us. The return address and shipping instructions will be provided to you at the time your RMA is issued. Upon receipt of your RMA shipment, your refund will be issued within 10-15 days.
Please email firstname.lastname@example.org to obtain a return authorisation number for refunds, which is required before you ship product back to us.
Delivery and Rates
Delivery of the ordered goods is provided by our business partner (GLS Logistics or Slovenian Postal service). Refer to the table.
The delivery is made to the address you stated when you logged in or placed an order. If you are not at home at the time of delivery, the delivery services will try to agree with you on another time for delivery without additional cost. If the goods are out of stock, we will immediately inform you about it, offer you other similar products and inform you about the delivery period for ordered products.
Data Security and Privacy
Registration and/or entry of personal data are required to use our online store body-shine.com and needed only for proper service provision. Body-shine.com or its manager will never exchange, sell or lease your personal data to third parties. Your personal data will never be used in a way you do not agree with. Registered customers can view their data saved in their user accounts.
SECURITY OF DATA entered at the registration:
According to the Personal Data Protecting Act (Official Journal of the Republic of Slovenia, Nr. 94/2007), the company BGS Vitalis d.o.o. will protect your privacy in the following way:
- We collect only the data you submitted voluntarily
- The submitted data will be used only for business purposes
- Your personal data will not be passed to third parties
- We use software that protects your privacy
Personal data is stored and used until you revoke by e-mail (email@example.com) your agreement to storage and use.
The online store body-shine.com and all information, pictures of products and graphics displayed on the website are protected by the Copyright Act and are not allowed to be reproduced or used without prior written approval. Trademarks and logotypes of manufacturers of the products are their copyrighted property.
BGS Vitalis d.o.o. will make every effort to include accurate and up-to-date information on this website. However, BGS Vitalis cannot guarantee accuracy of information and shall not be liable for errors in the contents of the website body-shine.com. Pictures of products are symbolic and do not represent the actual state of affairs.